退换货流程 | Return & Exchange Policy

Shipping Policy

At KK-Nails, every press-on nail set is handmade with care and attention to detail.

Order processing time: Please allow 1–3 business days for us to prepare and ship your order.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
Shipping delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, and other factors outside of our control.
Please make sure your shipping address is accurate before placing your order. KK-Nails is not responsible for packages delivered to an incorrect address provided by the customer.
Once an order has been shipped, we are unable to make changes to the shipping address or cancel the order.

Because every KK-Nails set is handmade and created with care, we generally do not accept returns or exchanges for non-quality-related reasons.

Please read the following policy before placing your order:

We do not accept returns or exchanges due to personal preference, incorrect sizing, color differences, change of mind, or accidental damage after delivery.
Handmade items may have slight variations in color, design, shape, or detail. These small differences are part of the handmade nature of our products and are not considered defects.
If your order arrives damaged, incorrect, or has a quality issue, please contact us by email within 48 hours of delivery.
Before sending any item back, you must email us first for confirmation and instructions. Returns sent without prior approval will not be accepted.
Please include your order number, clear photos or videos of the issue, and a brief description in your email.
If the issue is confirmed to be a product quality issue, we will review the case and provide an appropriate solution, such as a replacement, partial refund, or full refund when applicable.

Thank you for supporting KK-Nails and handmade nail art.