From Our Studio to Your Hands
### Crafting & Shipping
At KK-Nails, we believe that true beauty cannot be rushed. Every set is an intimate creation, sculpted and hand-painted by our artists just for you.
***The Crafting Window**
Because we pour devotion and meticulous detail into every single tip, please allow **1 to 3 business days** for our studio to bring your designs to life before they are packaged for dispatch.
***Following the Journey**
As soon as your wearable art leaves our hands, we will send a confirmation email with a tracking number so you can anticipate its arrival.
***Delivery & Patience**
While we wish we could personally deliver every package to your door, shipping times may vary once in the hands of our carriers (due to local customs, holidays, or weather). We kindly ask for your patience as your package makes its way to you.
***A Gentle Request**
To ensure your custom set finds you safely, please take a moment to double-check your shipping address at checkout. Because each order is prepared for dispatch swiftly, we are unable to redirect packages or cancel orders once they have left our studio.
Our Promise & Returns
### Craftsmanship & Returns
Because each KK-Nails set is custom-made to order and worn close to the skin, we hold ourselves to the highest standards of hygiene and artistry. **For these reasons, all sales are final, and we are unable to accept returns or exchanges for incorrect sizing, changes of mind, or personal preference.**
We appreciate your understanding in helping us keep every set pristine and never-before-worn.
***The Signature of Handcrafted Art**
When you choose KK-Nails, you choose the charm of human touch. Just like paintings in a gallery, slight variations in color, design placement, or minor details may occur. These are not flaws, but the unique signature of the artist who created them for you.
***Our Commitment to You**
Your happiness is our priority. If your order arrives damaged, incorrect, or with a genuine quality concern, please let us know within **48 hours of delivery** at **kk-nails@outlook.com**.
***Resolving It Together**
Please reach out with your order number and a clear photo or video of the issue. Once reviewed, we will happily guide you through the process of a replacement or exchange to ensure you love your KK-Nails experience.
Thank you for valuing the slow, beautiful process of handcrafted art, and for welcoming our work into your life. ✨